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Solved Import Bug, and can't rollback to the previous version

Discussion in 'Basic Support Forum' started by Jordy Theiller, Sep 1, 2019.

  1. Jordy Theiller

    Jordy Theiller New Member
    Divi Ultimate Header Plugin

    Hello,

    Just got this plugin, but it doesn't work. Realized after a while that it doesn't work with the current version of DIVI, which seems to have an issue and doesn't create the taxonomy used by the layouts.

    Can't "rollback" because there is no version to rollback to, I have a fresh install of DIVI.

    Why don't your plugin create that missing taxonomy instead? That would be much easier, and that is basically one line of code.

    Thanks for your help.
     
    #1 Jordy Theiller, Sep 1, 2019
    Kevin de Widt likes this.
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Sorry for the troubles. The Divi import feature can be considered as corrupted, as not only the categories, but the types (module / row / section / layout) is not imported as well. Since official Divi support already acknowledged this import issue, it should be fixed pretty soon.

    Since you can't rollback, here's another workaround using xml file import.

    1. First, go to Divi Library to delete all the previously imported layouts for our header plugin.
    2. Delete them permanently from the trash as well.
    3. Download the attached Divi-Ultimate-Header-Library.xml
    4. Then, go to WP Admin > Tools > Import, then scroll down to Wordpress and click Install Now. After installation, click Run Importer.
    5. Click Choose File & select Divi-Ultimate-Header-Library.xml that you downloaded.
    6. Then click Upload file and import.
    7. And click Submit & done.
     

    Attached Files:

    #2 Divi.Help Pro Support, Sep 1, 2019
    Jon Hall and Kevin de Widt like this.
  3. Jordy Theiller

    Jordy Theiller New Member
    Divi Ultimate Header Plugin

    Thanks :) It works.
     
    #3 Jordy Theiller, Sep 3, 2019
    Kevin de Widt likes this.
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  4. Dina Campbell

    Dina Campbell New Member
    Divi Ultimate Blog Plugin Divi Ultimate Header Plugin

    Worked for me too. Thank you
     
    #4 Dina Campbell, Sep 6, 2019
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    ET already fixed this import issue. Try to install the latest Divi v3.29.1 & import the .json file & it should work.
     
    #5 Divi.Help Pro Support, Sep 12, 2019
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  6. BarryMallorca

    BarryMallorca New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hi,

    This (run importer) worked for me too (with xml file). BUT, I have the same issue with the libraries for Archive, Blog and Footer libraries. Where can I get the xml fies for those?
    Thanks
     
    #6 BarryMallorca, Sep 17, 2019
  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    ET already fixed this import issue.

    1. Try to update to the latest Divi v3.29.2
    2. Delete those previously imported Divi Library items (faulty ones)
    3. Import the .json file as usual & it should work.
     
    #7 Divi.Help Pro Support, Sep 17, 2019
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