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Solved Importing XML then everything disappears!

Discussion in 'Basic Support Forum' started by Charlie Owen, Mar 13, 2018.

  1. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    Hi,

    Migrated to another server. Everything is working well until I import the XML

    On completion it says it needs to update the wordpress database but then everything disappears - every single plug disabled, every post and page gone and the default theme is enabled.

    Tried multiple times and its the same every time. Help.
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

  3. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    As it only happens when im importing the child theme xml - I was hoping you'd have some kind of clue what it could possibly be.
     
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  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You mean the XML downloaded from our site? It’s just the Divi Library items. If needed, before / after migration, then only import the xml.
     
  5. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    I'm following these install instructions https://divi.help/threads/new-installation-guide-for-v3-0-above.328/

    everything is great with the site until i import Divi-Ultimate-Library.xml

    Then wordpress says it needs to update the database. I then have to relogin and all plugins are disabled and all posts and pages disappear.

    I have to restore the database and start again - it happens every single time. reproduced 100% every time.

    Would you like to take a look yourself?
     
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  6. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Kindly share your login through the PM.
     
  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If not, you can try to ask your web host about it. Most likely it’s the hosting issue.
     
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  8. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    I can promise its nothing to do with my server - I run over 40 sites and all run sweet. Thsi is my first venture into Divi.

    OK here's a step by step of whats going on - with screenshots

    xml imports successfully

    https://gyazo.com/910279952dad3174e395d526027f8b92

    as soon as i click on Divi Library to check everything I get this screen

    https://gyazo.com/e0c0b7a9ffdb25388f24dabdaf5ad15c

    https://gyazo.com/b654b999d73402c13dce437944316ad3

    asks me to log back in then

    https://gyazo.com/442b059ba2a663b48af7c1268f8f7535

    then reverts to the original default theme I had before installing divi and disables EVERY plugin, removes every post and page and replaces them with default ones from the yootheme theme

    https://gyazo.com/f4fc3aa50daa93142a825a63bdd19a2b
     
  9. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Can you try to install fresh Wordpress site + Divi, and try to import the XML file & see whether it works or not?
     
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  10. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    That works fine - we've spoken on previous posts :) I set it up on a blank site to test everything out before I moved to our main site

    I can't figure this out for the life of me - every single time it wipes the posts/pages and disables all plugins and then reverts to the default theme. Very bizarre.

    I'll set it up on some space where you can take a look.
     
  11. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    If that’s the case, I’m also not sure what causes such issue. Must be some issue on your main site.

    Just searched on this issue & found this:
    https://stackoverflow.com/questions/17308436/wordpress-error-database-update-required

    See if your host can solve it for you following the solution provided.

    ——————

    Another thing is that currently in your main site Divi Library, did you already have all our Divi Library items? Cause based on the screenshot, it seems like you already have all the library items: https://gyazo.com/910279952dad3174e395d526027f8b92

    If that’s the case, you don’t have to import the xml.
     
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  12. Charlie Owen

    Charlie Owen Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin

    I tried to import them manually from a backup but they were all corrupted. Anyway...

    I found the solution - what a crazy pain in the as that was!

    This gave me everything I needed to know

    https://www.blogmarketingacademy.com/solution-wordpress-theme-reverts-to-default-kubrick/

    and also did this

    1. The option db_upgraded isn’t getting set by the upgrade process. Try this: go to /wp-admin/options.php. Fill the field db_upgraded with a 0 (zero). Hit Save Changes.

    Now just need to finish the 2 x video in posts and all my current queries are answered :)