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Solved New unwanted field in the Divi Contact Form

Discussion in 'Get Help On Divi Wordpress' started by Thibaut Giuseppi, Aug 3, 2019.

  1. Thibaut Giuseppi

    Thibaut Giuseppi New Member

    Hello everyone,
    I have a problem since this morning: a new field appears in all my contact forms. A "Number" field below the message field. It does not appear in the back office when I try to modify the form.
    But the most serious thing: I can no longer receive messages from this form, because of the field, they no longer work.
    Please help me
     

    Attached Files:

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  2. Divi.Help

    Divi.Help Administrator
    Staff Member

    Try to clear your site cache & browser cache.

    It should just be a cache issue with the new version of Divi.
     
    Thibaut Giuseppi likes this.
  3. Thibaut Giuseppi

    Thibaut Giuseppi New Member

    THANK YOU VERY MUCH !!!!!
     
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  4. Sandro

    Sandro New Member

  5. Divi.Help

    Divi.Help Administrator
    Staff Member

    Alternatively, you can just add the below CSS in Divi > Theme Options > Custom CSS:
    Code:
    .et_pb_contact_form p[data-id=et_number] {
        position: absolute!important;
        transform: scale(.01,.01)!important;
    }
     
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  6. Sandro

    Sandro New Member

  7. Divi.Help

    Divi.Help Administrator
    Staff Member

    Supposedly, when submit a form, the form will then be hidden. The reason why it duplicate another form is because you have 2 contact form on that page & both has the same CSS ID.

    Try to go to one of the Contact Form module settings > Advanced > CSS ID & change to other name.
     
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  8. Sandro

    Sandro New Member

    Thanks for your help!

    That solved the dublicated form. But still the number field shows up and no message is sent out
     
  9. Divi.Help

    Divi.Help Administrator
    Staff Member

    I don't see any number field on your site.
    For this issue, you might want to refer official Divi support about it: https://elegantthemes.com/members-area/help/
     
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  10. Sandro

    Sandro New Member

    Before sending it:

    upload_2019-10-4_10-40-30.png


    After you click "Senden"

    upload_2019-10-4_10-41-3.png
     
  11. Divi.Help

    Divi.Help Administrator
    Staff Member

    After I click send, it just showed up the success message without form.

    upload_2019-10-4_16-45-51.png
     
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  12. Patrickjuhu

    Patrickjuhu New Member

    Hi Sandro, i have the same problem here with the field number magicly appearing.
    Hast DU ne lösung gefunden?
    Did you find a solution?
    Greetings
    Patrick
     
  13. Sandro

    Sandro New Member

    hallo patrick,

    leider nicht abschliessend. ich habe ein anderes kontaktformularplugin verwendet um das zu umgehen.

    Gruss Sandro
     
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  14. Patrickjuhu

    Patrickjuhu New Member

    Ok Danke schön, nachdem ich den neuen Update gemacht habe geht's wieder und ist dieses Feld nicht ersichtlich.
    Grüße
     
  15. tigerlilysmials

    tigerlilysmials New Member

    I have this issue too! :(

    Patrickjuhu, which update did you apply? Welches Update hast du angewendet?
     
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  16. Patrickjuhu

    Patrickjuhu New Member

    HI, ich habe tatsächlich die Cache gelöscht in Divi und im Browser dann denn "normale" Update zur 4.05 und es ist nicht mehr da.
    Grüße