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No Json files showing

Discussion in 'Basic Support Forum' started by RetroWill, Aug 30, 2019.

  1. RetroWill

    RetroWill New Member

    Hi

    For some reason I cannot select any headers. Even though there are json files installed and showing in the library they arent available for selection.

    Any help appreciated.

    Will
     
    #1 RetroWill, Aug 30, 2019
    UserSteve likes this.
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Important Note: There's a new Divi Library import bug in Divi v3.27.4, where the categories are not imported. This will cause our header, footer & archive premade styles to be missing in Theme Customizer. This will only affect new installation for our products in Divi v3.27.4.

    Here's a quick fix: First, go to Divi Library to delete all the previously imported layouts for our products. Delete them permanently from the trash as well. Then, go to WP Admin > Divi > Theme Options > Updates > Rollback to the previous version. Lastly, just go to Divi Library to import the .json file again.

    Let me know if it works.
     
    #2 Divi.Help Pro Support, Aug 30, 2019
  3. RetroWill

    RetroWill New Member

    This doesnt work on new installations :( . I managed to get my hands on an old version of Divi. I have it working now.
     
    #3 RetroWill, Aug 30, 2019
    1. PRO MEMBER PERKS Divi Ultimate Header Plugin - Add custom vertical navigation for your Divi site. Turns into slide in menu on mobile:Learn More
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Already reported to official Divi support & still waiting for them to reply regarding this import issue.

    After importing, you can update Divi to the latest version & it will work just fine. The problem is that when importing, you need to be on previous version of Divi. Hope ElegantThemes will apply a fix soon.
     
    #4 Divi.Help Pro Support, Aug 30, 2019
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