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Solved Setup questions

Discussion in 'Basic Support Forum' started by Cris Roskelely, May 23, 2017.

  1. Cris Roskelely

    Cris Roskelely New Member
    Divi Ultimate Child Theme

    I am having trouble setting up Divi Ultimate. I was able to upload the library json without any issues, but the customizer json won't load. It just hangs on 1%. I asked my provider (Siteground) to increase the settings per your instructions, but it still won't load. Any tips? Thanks.
     
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    May I know where did you import the customiser json file? Can you show me screenshot?

    **There shouldn't be any problem as it's just a tiny 2.4kb file
     
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Since I haven't received any response from you for quite awhile now, I assumed that this issue has been resolved by your side.

    I'll mark it as solved for now.

    If you have any other questions, feel free to ask us again.
     
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  4. WILLIAM HIGGINS

    WILLIAM HIGGINS New Member
    Divi Ultimate Child Theme Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Please help me. I can't download the ultimate child theme. The site says "To access all your purchases, hover the account icon at top right & click Your Purchases." but nothing happens.
     
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    See screenshot below on where Your Purchases is located.

    upload_2019-6-20_10-38-29.png

    After clicking Your Purchases, you should see Divi Ultimate Child Theme is in the list & click it.
    **You should be able to access the downloads, support forum, documentation etc. there: https://divi.help/categories/divi-ultimate-child-theme.46/

    There’s a section called Download Divi Ultimate Child Theme: https://divi.help/forums/download-divi-ultimate-child-theme.56/

    Let me know if you have any other questions.
     
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  6. dropshiprocket

    dropshiprocket New Member
    Divi Ultimate Child Theme

    I have an issue when I go to theme customizer and try to click on a theme for example agency or any of the other ones, nothing changes I use ultimate theme several times without an issue I have installed everything correctly on my part but this time nothing happening can you assist me, please.
     
  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    The theme selector in Theme Customizer will only load the necessary CSS for the theme.

    Let's say you want to use 'Agency' theme:
    1. Select 'Agency' in Theme Customizer.
    2. Then you will need to create a new page > Load Layout > Your Saved Layouts > Homepage (Agency)
     
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  8. dropshiprocket

    dropshiprocket New Member
    Divi Ultimate Child Theme

    haha your right. I used to click on the theme customizer and it would show me what layout I was going to choose as a preview. thank you that worked