1. PROMO Get 60% OFF Lifetime Pro Membership & access all our Pro Divi Extensions, Divi Layouts, Divi AI Generator, Divi Block, etc.VIEW PRICING
Dismiss Notice
UPDATE Custom Color Scheme + Premade Divi Layouts - A perfect combination to boost productivity. New 'Gadget Repair' layout added.Try our Custom Color Layouts
BEST Divi Block - A revolutionary drag & drop tool to easily mix & match 960+ premade blocks (Light & Dark) to kick start your Divi site design. Special module designs are included as well.
Learn More About Divi BlockFree Version ~ 340+ Free Blocks

Solved Ultimate Footer breaks/disappears on save

Discussion in 'Basic Support Forum' started by Andrea Gatley, Mar 18, 2020.

  1. Andrea Gatley

    Andrea Gatley New Member
    Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Having an issue on a site: https://epicgrandvalley.com/

    If we save the footer at all, it vanishes. Even if there are no changes. If I make a change and save, it disappears. I've tried clearing cache and everything. Help, please!
     
    1. PRO MEMBER PERKS Divi Ultimate Footer Plugin - Custom global Divi footer (20 premade styles) + Revealing footer effect:Learn More
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Your site footer looks fine to me.

    If your issue is related to pop up new tab wipe out problem & you have Wordfence installed, then you can try the below:

    ===============
    After opening the custom header style in Divi Library, straight away click to edit it in frontend / Visual Builder. And in the Visual Builder, try to go around clicking open module settings, etc & see if there's any popup from Wordfence to whitelist the action. If no Wordfence popup, then try to refresh the Visual Builder page & test again.

    Previously there's a member having such issue & going to the Visual Builder somehow will show Wordfence whitelist popup. Hope that it works for your case too. If not, you will need to contact official Divi support about it: https://www.elegantthemes.com/members-area/help/

    This is a conflict between Divi Library & Wordfence. Not our plugin.
    ================

    If the above doesn't work, another thing you can try is to delete the below code module (named Hide Header & Footer on Visual Builder) & save it:

    upload_2020-3-19_1-6-8.png
     
  3. Andrea Gatley

    Andrea Gatley New Member
    Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Well, we don't have Wordfence installed, so that's not the issue.

    The footer looks fine because I restored a backup. I'm not sure how to show you what's happening without deliberately breaking the site and leaving it that way until you see it. Another thing I'm seeing in the back end is that the "DU Footer" menu item doesn't show up, I have to go to "DU Header" and then switch the filter to "Footer".


    upload_2020-3-19_9-25-6.png

    It also seems like the Divi Builder for JUST this footer is not working correctly. It's working fine on every other page, header and footer.

    Notice no "delete" option on the majority of the modules:
    upload_2020-3-19_9-31-47.png

    If I disable the "Hide Header & Footer" and save, this is what I get:

    upload_2020-3-19_9-32-49.png

    And the entire footer disappears from the site, and I have to restore an old revision. Even if I make zero changes and hit "update", it does the same thing.

    Hope this helps.
     
    1. PRO MEMBER PERKS Divi Block Pro - Premade floating button design for your Divi site without using any plugins:View Demo
  4. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That looks weird. Never heard of such issue before.

    Kindly check your PM. Will need login credential to check further.
     
  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Seems like your custom footer in Divi Library is corrupted. It should be a layout type, but not module type. That's why it's working weird.

    I recreated your footer layout for you. It's named: Cloned - Epic Grand Valley Footer
     
    1. PRO MEMBER PERKS Divi Ultimate Child Theme - Tons of premade layouts & section designs + functionalities for your Divi site:Learn More
  6. Andrea Gatley

    Andrea Gatley New Member
    Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Thank you! I really appreciate the help.