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Solved Unstable Divi Builder - Sections dissappear

Discussion in 'Basic Support Forum' started by Sarah Hope, Feb 10, 2018.

  1. Sarah Hope

    Sarah Hope New Member
    Divi Ultimate Child Theme Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    I just installed Divi Ultimate. I followed the instructions exactly. When I enable divi builder to edit with it, the page starts to get staticy and sections just dissappear and I cannot edit them. Is there a setting I need to change? I am working with the business theme, www.fmcsadatabase.com - and I am just starting to build it. But I love your theme and want to use it.

    I just built another website on the divi layout from elegant themes and it did not do that to me at all. What in the world is going on?

    Please help.
     
    #1 Sarah Hope, Feb 10, 2018
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Never heard of this issue before. Plus, our theme did not amend the visual builder in any way.

    But try the below solutions:
    1. Try to update your Divi to the latest version & clear your cache. Then check again to see if it works.
    2. Try to deactivate our plugin & child theme and go back to the visual builder to see if the issue still persist.

    Let me know.
     
    #2 Divi.Help Pro Support, Feb 10, 2018
  3. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    You can also try to use other browser to see if it works. Sometimes, browser extension might affect the visual builder.
     
    #3 Divi.Help Pro Support, Feb 10, 2018
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  4. Sarah Hope

    Sarah Hope New Member
    Divi Ultimate Child Theme Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Oh my goodness, clearing the cache completely worked. Thank you so much. I'll so that in the future before I reach out to someone, I am so sorry to both you, seems kindof silly, but I was really worried I wasnt going to be able to use your product, but its great now. Thanks
     
    #4 Sarah Hope, Feb 11, 2018
    Divi.Help Pro Support likes this.
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