1. PROMO Subscribe our All Access Pass @ 75% OFF & access all our 16+ premium Divi extensions: Divi Block Pro, Carousel Toolkit, etc.LEARN MORE
Dismiss Notice
NEW Divi.Help Pro Carousel AI Toolkit - Magically turn your Divi design into carousel, simply by using our online toolkit. No plugins needed. Now it works with Divi 5 as well!Try our carousel AI toolkit
BEST Divi Block - A revolutionary drag & drop tool to easily mix & match 960+ premade blocks (Light & Dark) to kick start your Divi site design. Special module designs are included as well. Also newly added AI generator & color. Now it works with Divi 5 as well!
Learn More About Divi BlockFree Version ~ 340+ Free Blocks

Menu keeps opening sub pages while editing

Discussion in 'Basic Support Forum' started by Ryan Brooks, Jan 16, 2020.

  1. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Hi

    I have installed the DU Header json file and was going to use style 8. When I am editing it it randomly keeps opening a new window when I click anything. Is there an error with it?

    Thanks
     
    1. PRO MEMBER PERKS Divi.Help Pro Layout Packs - Beautifully crafted Divi layout packs for you to kick start your Divi sites:View Demo
  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Perhaps you have some other plugins that cause this issue. To confirm, you can try to enable Safe Mode in WP Admin > Divi > Support Center > Safe Mode > Enabled & see if the problem is still there or not.

    If it works fine in Safe Mode, meaning one of your plugins is causing the issue & you will need to enable / disable your plugins one by one to find the culprit. You should start with security plugins like Wordfence. If it's indeed Wordfence causing the issue, then check this out: https://divi.help/threads/plugin-conflict-with-wordfence.3748/#post-12367
     
  3. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

     
    1. PRO MEMBER PERKS Divi Block Pro - Premade gallery carousel design for your Divi site without using any plugins:View Demo
  4. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    No, tried that and its still doing it! I open up the template to edit and a few seconds later it auto opens a new window (image of window attached)
     

    Attached Files:

  5. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    1. PRO MEMBER PERKS Divi Powerful Child Theme - Power up your Divi sites with tons of new functionalities & premade elements:Learn More
  6. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    No not using wordfence. I have some wpmudev plugins running like defender and hummingbird. Could it be one of those?

    Thanks
     
  7. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    So far I only heard about Wordfence + Divi Library issue.

    You can try to disable those plugins & see if it works.
     
    1. PRO MEMBER PERKS Divi Ultimate Archive Plugin - Replace the default archive "Older Entries" with beautiful pagination:Learn More
  8. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Disabled all plugins and it is still happening!
     
  9. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    That's certainly weird. This means that the issue might be with Divi theme itself, but I couldn't replicate it on my demo site.

    1. Try to update Divi & Wordpress to the latest version.
    2. Clear your browser cache & site cache.
    3. And see if it works in Safe Mode.
    4. If not, kindly check your PM & share with us a temporary admin login details for us to test it.

    Though, it might also be due to your hosting server firewall blocking some of the Divi Library request. For that case, you will need to contact official Divi support to ask for changes to be made for your hosting server settings to fix the issue: https://www.elegantthemes.com/members-area/help/
     
    1. PRO MEMBER PERKS Divi Powerful Child Theme - Power up your Divi sites with tons of new functionalities & premade elements:Learn More
  10. Ryan Brooks

    Ryan Brooks New Member
    Divi Powerful Child Theme Divi Ultimate Archive Plugin Divi Ultimate Blog Plugin Divi Ultimate Header Plugin Divi Ultimate Footer Plugin

    Where is the PM link?

    Thanks
     
  11. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    At the top right side (envelope icon):

    upload_2020-1-19_17-6-27.png
     
    1. PRO MEMBER PERKS Divi Block Pro - 30+ premade custom header designs for you to choose from:View Demo