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Theme customizer doesnt see any CUSTOM NAVIGATION STYLE

Discussion in 'Basic Support Forum' started by beth leach, Sep 3, 2019.

  1. beth leach

    beth leach New Member
    Divi Ultimate Header Plugin

    HI I have used the plugin a few times with no issues, but just installed it o a new site and cant get it to be able to choose a custom navigation style from the theme customizer. I am on the latest version of everything and have the same set up as the other sites. Not sure what the issue is.
     
    #1 beth leach, Sep 3, 2019
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  2. Divi.Help Pro Support

    Divi.Help Pro Support Administrator
    Staff Member

    Currently, there's a known import bug for the latest Divi v3.27.4. We are still waiting for a bug fix update from official Divi support. Since they already acknowledged this issue, this import bug should be fixed pretty soon.

    For a quick fix, first you can choose between these 2 workarounds:

    Use / Rollback to previous version of Divi:
    1. First, go to Divi Library to delete all the previously imported layouts for our header plugin.
    2. Delete them permanently from the trash as well.
    3. Then go to WP Admin > Divi > Theme Options > Updates > Rollback to the previous version
    4. Or just install the previous version for Divi.
    5. And lastly, just import the .json file in Divi Library as usual.
    **If you can't rollback or find previous version of Divi, then refer the xml import method below.

    Use xml import:
    https://divi.help/threads/import-bug-and-cant-rollback-to-the-previous-version.3022/#post-9795
     
    #2 Divi.Help Pro Support, Sep 3, 2019
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